Asurion FAQs and information
Answers to our most frequently asked questions
How many days do I have to start a claim?
What do I do with my old device?
What replacement phone will I receive?
Is Accidental Damage from Handling (ADH) covered under a service plan?
Will my appliance or home electronics be repaired or replaced?
Can my plan be cancelled?
Is there a waiting period before I can start a claim for my phone?
What mobile phones are eligible for coverage?
Why do I have to pay a deductible if I start a claim for my phone?
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