It’s easy to start or manage a claim

How It Works

FILE A CLAIM

Tell us what happened to your product and when it happened. The more we know the more we can help you get your product back to normal.

WE'VE GOT YOU COVERED

Depending on your plan, we'll repair or replace your product, or reimburse you. Each claim is unique and it's possible your product will be replaced with a new or refurbished product.

PAY YOUR DEDUCTIBLE

Like most insurance programs, we require you pay a deductible when you file a claim. In most cases the deductible is far less than the full retail price you would pay for a new product.

PROTECT YOUR PRODUCTS

We're here to protect any new purchases you make in the future. With an Asurion plan, you're protected against unexpected product failures and costly repairs or replacement.

NEED MORE INFO?

Check out the mobile insurance FAQs page for the answers to our most frequently asked questions on mobile protection.